If you have a website, a problem can always crop up and it does not necessarily have to be associated with the web hosting service. For instance, something might go wrong when you update a web-based application or some vital data can be modified or erased incidentally. No matter what the essence of the problem may be, you’ll need to get in touch with the customer care staff and request them to restore a backup or to help you troubleshoot the problem that you’re struggling with. How fast they will do that will determine the span of time that your websites will be offline. For some websites like community websites or e-stores, a lengthened outage interval often means losing users and money. This is why, it’s quite important that you use the services of a company that offers not only a good client support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reply time for any trouble ticket that you post or any email that you send is only 60 minutes, even in case you contact us during weekends and public holidays. Whatever the essence of your issue or query might be, we will help you straight away and will supply you with the needed info to solve any problem with your websites. The actual response time normally doesn’t surpass fifteen-twenty minutes, so you can forget about waiting for hours on end to get a problem fixed or what is even worse than that – waiting all day only to receive a response that more info is needed whilst nothing is sorted out. We’ll offer you assistance in a well-timed manner purely because we understand just how priceless time can be in the dynamic digital era. The 60-minute reply time guarantee applies to any technical or billing question that you may have associated with our shared hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our super-fast support services. You’ll obtain a response to any ticket submitted via the hosting Control Panel or email sent to our technical and client support team in less than sixty minutes. The response time is guaranteed and it is valid regardless of the issue – billing or technical. Often, it takes far less time to explore and fix a problem. We’ll provide you with more info if the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be the same and given that our support staff will be at your disposal 365 days a year, you’ll receive timely help for any technical, general or billing issue irrespective of the hour.