A 99.9% Server Uptime
We’ve built our shared hosting platform using stable hardware components and significantly modified software. Our sysadmins have installed a modified version of SELinux on our physical machines in order to guarantee the highest level of protection and dependability. We have installed a number of DDoS prevention appliances in addition to very powerful firewall programs to make sure our network is impregnable and safe.
Our shared hosting service plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is essential to also build your own network architecture. That is why we set up a custom internal network in all our datacenter facilities. Relying on top–of–the–line Juniper switches and routers, our internal network allows for remarkably fast data transfer rates and is also completely redundant.
This way you will take advantage of a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, regardless of which hosting plan you have chosen.
A 30–Day Money–Back Guarantee
Despite the fact that we have done just about everything to curtail all possible risks with our cloud hosting plans and even though our company offers outstanding customer support, there are situations when the client is just not satisfied with what we are offering. Or he has to upgrade to a more powerful hosting service, such as a VPS server or a dedicated server.
This is why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not happy, you will get a refund.
24/7 Technical Support
We’ve cautiously selected each individual member of our 24x7 support team so that we can offer the best client support service that you can get. Each one of our techs has many years of experience working with web hosting accounts behind his back, therefore they know what they are doing. Besides, they are available 24x7 – you can contact them whenever you want and they’ll respond to you ASAP.
Their average ticket response time is less than 20 minutes, while with many other hosting firms you need to wait for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your inquiries will be replied to within 60 minutes.