Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Web Control Panel you will find a comprehensive Help section featuring heaps of help articles and regularly asked questions. They are answered by our support team of practiced technicians. Just fill in your question and our clever software will give you the most appropriate answer.

  • Top quality support service

  • Tutorial Videos

  • We have compiled a selection of instructional video tutorials that visually show how you can handle a typical issue connected with your shared hosting service account. You can find the video clips in the Help Center.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24/7 help desk support service with a 60–minute ticket response guarantee. A group of professional techs will be at your disposal to answer all the enquiries that you could have. During off–peak hours, a response will be provided within just twenty minutes.