24/7 Customer Support in Shared Hosting
Our shared hosting service include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our website hosting services before you make an order or you are a current customer and you have any kind of question or a problem, you can contact us at any time, including weekends and holidays. We have a number of channels to contact us - several phone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more technical issues or any issues that require longer time to research and resolve. In contrast to various other web hosting providers, our trouble tickets have a guaranteed maximum response time of just 1 hour, thus regardless of what your trouble is, it will be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to receive quick assistance, especially if your website is not running properly for some reason. Our semi-dedicated servers come with 24/7 customer and tech support, consequently if anything happens, you can use plenty of methods to get in touch with us - phone line with a few local numbers around the world, live chat, e-mail messages and tickets. The first two methods are for pre-sales, billing and basic matters, so in case you do not have an account yet, for example, you're able to receive additional info about our solutions, or we can help you with less complex technical problems. The second two options are for strictly tech matters or anything which is more time-consuming since it's more convenient to track the conversation between you and our tech support team. The guaranteed max answer time for them is merely 1 hour, the actual one - 15-20 min, so you will not have to wait for a whole day to receive assistance like you may need to do when using the services of various other providers.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time warranty, you will take advantage of lightning-fast support when you obtain a dedicated server through our company. Our customer and tech support teams are online 24/7/365, which means that every time you open a support ticket via your billing account or you send an email message about any problem with your server or the pre-installed software on it at any time of the day, you'll get a reply within one hour, even during holidays. Our ticketing system is the perfect option in case the matter in question needs more time to be solved or if it has to be given to our admins, as it's a lot easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent through our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also support you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.