Phone Support in Shared Hosting
In case you decide to purchase one of our shared hosting service, you will be able to talk with our support team via phone for 14 hours per day. We will assist you in choosing the best package for your web sites as we believe that it's better to discuss these matters with a live person. If you already have an account, we will help you with your sales/billing questions and general matters, even with some tech troubles which don't need too much time or escalation to a system administrator as it will be better to open a support ticket for time-consuming matters so as to have the correspondence in one place. We have telephone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Servers
When you need more information for the semi-dedicated servers that we offer, you have the option to call one of the three support phone lines that we have across the globe - in the U.S.A., the United Kingdom and Australia. By doing this, you will be able to check ahead of time if our services are suitable for your web sites. In case you are already our client and you own a semi-dedicated account, you will be able to reach us over the phone for 14 hours daily about any billing or general queries. For entirely technical problems you will have to employ our ticketing system and communicate with our technical support as someissues simply need longer time to be dealt with, but we will help you over the phone with countless minor technical problems as well, saving you efforts and time.