In case you have ordered a hosting plan and you have certain queries regarding a concrete feature/function, or in case you have come across a certain challenge and you require assistance, you should be able to touch base with the respective help desk support staff. All hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them along with it or not, as the most effective way to resolve a problem most often is to open a ticket. This model of communication makes the replies sent by both sides simple to track and permits the tech support team representatives to escalate the case if, for instance, an administrator needs to step in. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you must have no less than 2 different accounts to touch base with the help desk staff and to actually administer the hosting space. Non-stop signing in and out of different accounts could be a drag, not to mention the fact that it takes quite a long time for most web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you will never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while you are browsing your website files or customizing different settings. The ticketing system is being strictly monitored 24x7 by our client support staff and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to obtain support. In contrast with other web hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you like and request information with regards to any technical or billing issue. You can also see a selection of educational articles, which will help you solve the most common complications on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with us and you would like to touch base with our customer service staff, you’ll be able to post a trouble ticket straight from your Hepsia hosting Control Panel instead of using a completely different customer support platform as you’ll need to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will allow you to open a new ticket without hassle and to look through older tickets using a clever search box. Moreover, you’ll be able to take a look at the relevant knowledgebase articles that our system will present you with based on the category that you select for your new ticket. You can carry out all of the aforementioned things without leaving your Control Panel at any moment, which suggests that if you chance upon any problem or have a question, you can touch base with our technicians and resolve the specific issue in no more than 1 hour through one single support platform.